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Reliable and comprehensive support

BI Application Management

Functional and technical support post go-live

After newly developed or enhanced BI-solutions have been transferred to day-to-day operations following the completion of a project, the administration of loading processes, ongoing maintenance, as well as the enhancement of data models and reports must be covered by regular operations. Analyzing and translating specialized requirements into a successful implementation – in combination with securing stable data governance of the BI-systems – is often a great challenge. This is especially important if errors need to be fixed or important enhancements need to be implemented. A clear definition and distribution of roles, efficient analysis and concept work, in addition to the provision of sufficient and adequate resources are key success factors for Application Management.

We support our clients with experienced technical and functional consultants. As well as supporting ongoing system maintenance and defect management, they will analyze change request requirements, check implementation possibilities and give recommendations for action. With our BI project methodology, we guarantee an efficient procedure, which is tailored to our clients’ needs. Therefore we use existing ticket systems, establish custom-built communication channels and have a fixed support team, with which we guarantee the availability of resources for Application Management for our client’s solutions according to defined and agreed service hours.

  • Support team with functional and technical competences for the support in day-to-day operations
  • Professional support with concepts for specific requirements up to the implementation of customizing activities
  • Concept development, implementation and testing in cases of errors, optimization and extensions of existing BI-solutions (data models, reporting, planning) in reference to the best practices from our project experience
  • Report development
  • Integration of existing ticket- and documentation- systems
  • Service-Level-Agreement: support level (service hour standard, high-availability-times), periods of availability, communication channels (tickets, mail)
  • Organization of capacity planning and transfer of knowledge
  • Performance supervision, adjustment of system authorizations
  • User training and coaching

Scott Ferrante

+1 646 821 4730